Refund policy

Refund & Return Policy

Made to order

Every Grace on the Go Designs product is printed to order especially for you. Because each item is custom-made, we're not able to accept returns or exchanges for change of mind. We want you to love what you receive, so please check product details, sizing, and your order carefully before purchasing.

Damaged, defective, or incorrect items

Your satisfaction matters to us. If your item arrives damaged, defective, or if you received the wrong product, we'll make it right with a free replacement or a full refund.

Please contact us at graceonthegodesigns@gmail.com within 30 days of receiving your item, and include a photo of the issue. In most cases a photo is all we need — you won't need to ship the item back to us.

Return window and delivery times

Our 30-day window begins when your order is delivered to you, not when it is placed. This ensures you have a full 30 days to inspect your item after it arrives, regardless of shipping time. (See our Shipping Policy for production and delivery estimates.)

Refunds

Once we've reviewed your request, we'll let you know if your refund or replacement is approved. If approved, refunds are issued to your original payment method within 10 business days. Please note it may take additional time for your bank or card provider to process the refund.

Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded — you're entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage.

Questions

For any return or refund question, contact us any time at graceonthegodesigns@gmail.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at graceonthegodesigns@gmail.com.